Information We Collect

We collect different types of information depending on how you interact with us. Some of it you give us directly. Other bits we gather automatically when you use our website or services. Here's what we're talking about.

Personal Information You Provide

When you sign up for our learning programs, contact us, or register for events, you share information with us. This typically includes:

• Full name and contact details (email address, phone number)
• Business information (company name, role, industry sector)
• Educational background and professional experience
• Payment information for course registration and program fees
• Program preferences and areas of interest in business growth techniques
• Communication history when you contact our support team

Information We Collect Automatically

When you visit our website, we automatically collect technical information through your browser and device. This helps us understand how people use our site and where we can improve things.

• IP address and general location data (city and state level)
• Browser type, device information, and operating system
• Pages you visit, time spent on each page, and navigation patterns
• Referring website and search terms used to find us
• Date and time of your visits and interactions

Information From Third Parties

Sometimes we receive information about you from other sources. This might include business contact information from professional networks, verification data from payment processors, or publicly available business information that helps us understand industry trends.

How We Use Your Information

We use your personal information for specific purposes related to providing our educational services. We don't sell your data to third parties, and we won't use it for purposes you haven't agreed to.

We may also use aggregated, non-identifiable data for research purposes or to create industry insights. This data can't be traced back to you individually.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but no system is completely bulletproof. We do our best to protect your data, but we can't guarantee absolute security.

Security Measures We Implement

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Secure backup systems with encrypted storage
• Staff training on data protection and privacy practices
• Incident response procedures for potential data breaches

How Long We Keep Your Data

We retain your personal information for as long as you're actively using our services, plus a reasonable period afterward. Financial records are kept for seven years to comply with Australian tax laws. Course completion records are maintained to verify your educational achievements. If you ask us to delete your account, we'll remove your personal information within 30 days, except where we need to keep certain records for legal reasons.

Sharing Your Information

We don't hand your information over to just anyone. When we do share it, there's a clear reason. Here's who might receive your information and why.

Service Providers

We work with companies that help us run our business. These service providers might include:

• Payment processors who handle course fee transactions
• Email service providers for sending program updates and communications
• Cloud hosting companies that store our data securely
• Analytics platforms that help us understand website usage
• Customer support tools that manage inquiries and feedback

These providers only get access to the information they need to do their job, and they're contractually required to protect it.

Legal Requirements

Sometimes the law requires us to share information. This might happen if we receive a valid subpoena, court order, or other legal demand. We'll only disclose what's legally required and, when possible, we'll notify you beforehand.

Business Transfers

If doraliqenra is acquired by another company or merges with another business, your information might be transferred as part of that transaction. Any new owner would need to continue protecting your data according to this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. These aren't just theoretical. You can actually exercise them, and we'll help you do it.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide it within 30 days in a commonly used format. There's no charge for this unless your request is particularly complex or you make multiple requests.

Correct Your Information

If your information is wrong or outdated, let us know and we'll fix it. You can update most details through your account settings, or contact us directly for changes we need to make on our end.

Delete Your Information

You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to keep it, such as legal requirements or unresolved disputes. Some information might need to be retained for record-keeping purposes even after you close your account.

Object to Processing

You can object to how we're using your information in certain circumstances. For example, if you don't want to receive marketing emails, you can opt out at any time through the unsubscribe link in our messages.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These are small files stored on your device that help us recognize you when you return and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These remember your login status and keep your session active.
• Performance Cookies: Help us understand how visitors use our site so we can improve it. These track things like page load times and error messages.
• Functionality Cookies: Remember your preferences and settings, making your experience more personalized.
• Analytics Cookies: Collect information about visitor behavior to help us understand what content is valuable and where people spend their time.

You can control cookies through your browser settings. Blocking certain cookies might affect how the website works for you. Most browsers accept cookies automatically, but you can change this setting if you prefer.

Third-Party Links and Services

Our website might include links to external websites or services we don't control. When you click these links, you're leaving our site and entering someone else's digital space. Their privacy practices are their responsibility, not ours. We recommend reading their privacy policies before sharing any personal information.

We don't endorse or take responsibility for the content, privacy policies, or practices of third-party websites. If you interact with a linked site and have concerns about how they handle your data, contact them directly.

International Data Transfers

Your information is primarily stored and processed in Australia. However, some of our service providers operate internationally, which means your data might be transferred outside Australia for processing or storage.

When we transfer data internationally, we ensure appropriate safeguards are in place. This might include using providers who participate in recognized privacy frameworks, implementing standard contractual clauses, or ensuring the destination country has adequate privacy protections under Australian law.

By using our services, you acknowledge that your information might be processed outside Australia. We take reasonable steps to ensure your data receives similar protection regardless of where it's processed.

Children's Privacy

Our services are designed for business professionals and aren't intended for children under 18. We don't knowingly collect personal information from minors. If you're under 18, don't provide us with any personal information.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when changes were last made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account by contacting us.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to know. Start by contacting us directly at help@doraliqenra.com. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body that oversees privacy compliance in Australia.

• OAIC Website: www.oaic.gov.au
• OAIC Phone: 1300 363 992
• OAIC Email: enquiries@oaic.gov.au

We prefer to resolve complaints directly when possible, so please give us a chance to address your concerns before escalating to the OAIC.